Privacy Policy

1. Introduction

Unique Adriatic Villas, operated by Adriatic Concierge d.o.o. ("we", "our", "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website uniqueadriaticvillas.com and use our services.

We comply with the General Data Protection Regulation (GDPR) and applicable Croatian data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

3. Information We Collect

3.1 Information You Provide

We collect information you voluntarily provide when:

• Submitting a booking inquiry (name, email, phone, travel dates, guest count)
• Contacting us via forms or email
• Subscribing to our newsletter
• Creating an account (if applicable)

3.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on site
• Referring website
• Cookies and similar tracking technologies

4. How We Use Your Information

We use your personal data to:

• Process and respond to your booking inquiries
• Communicate with you about reservations and services
• Send promotional materials (with your consent)
• Improve our website and services
• Analyze website usage and trends
• Comply with legal obligations
• Protect against fraudulent or illegal activity

5. Legal Basis for Processing

We process your personal data based on:

• Contract: To perform services you've requested
• Consent: For marketing communications and cookies
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws

6. Cookies

Our website uses cookies to enhance your browsing experience. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect website functionality.

7. Data Sharing

We may share your information with:

• Property Owners/Managers: To process your booking inquiry
• Service Providers: Third parties who assist in website operations
• Legal Authorities: When required by law or to protect our rights
• Business Partners: Within the Adriatic Concierge group of companies

We do not sell your personal information to third parties.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Transfers to countries with adequate data protection laws

9. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Typically, booking inquiry data is retained for 3 years after your last interaction with us.

10. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limited processing of your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at info@uniqueadriaticvillas.com. We will respond within 30 days.

11. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL/TLS encryption for data transmission
• Secure server infrastructure
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or website notice.

15. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) if you believe your data protection rights have been violated.